Thursday, 4 June 2009

Deleted mailboxes are not showing up in Disconnected Mailbox in EMC...

Most exchange admins will run into this problem at some point. You do either one of the two actions - delete a user account using AD users and computers or remove the mailbox using EMC.

Once the account is deleted, the mailboxes are not deleted straightaway by default. They (should) appear in the Disconnected Mailbox section under Recipient Configuration in EMC. But, for some reason it doesn't show up...

To correct this issue, you need to run a shell command. It will perform the same action as a "Run Cleanup Agent" in exchange 2003. The process will scan AD service for disconnected mailboxes that are not yet marked as disconnected in exchange store and update it.

Run Clean-MailboxDatabase "server\database name"

If you head to the Disconnected Mailbox section now, there it is. The deleted mailbox!

You can connect it to a different user, permanently delete it or wait for exchange to purge it depending on your retention settings.

9 comments:

Anonymous said...

Just what I was looking for!

Many Thanks.

Rajith Jose Enchiparambil said...

Thanks for the comment, Anonymous!

Anonymous said...

Thanks. It worked for me too.
Amosgiture@gmail.com

Rajith Jose Enchiparambil said...

Good to know. Thanks.

Anonymous said...

Huge help for me in a hurry, thanks for the good info share!!

Rajith Jose Enchiparambil said...

Thanks.

Anonymous said...

Whish I had looked into this sooner, wasted half a day struggling with BackupExec. After having given up on that, I had a glimmer of hope realising it could just be a bug that the deleted mailbox wasn't showing up. Lo and behold, there it was.

Thanks! Eventhough now I have to review our backup strategy.

Rajith Jose Enchiparambil said...

Glad to know that the post helped you.

Anonymous said...

You saved 3 week of my work. thanks

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